Two-Factor Troubleshooting Tip
The typical reason for two-factor failures is that the clock on your phone is out of sync. There is only a two minute window for 2FA confirmations so if your clock is out of sync beyond that, you will not be able to login. Please make sure your phone is configured to sync your time with the cellular network.
To enable two-factor go to the top right menu in members area, click Profile-> Use google authenticator and follow the instructions. If you do not have a mobile device you can still enable two-factor on your PC/MAC with a program like winauth/authy.
When enabling two-factor please make sure to enter your code in the format of 000000, you cannot use a space in the code.
In order to have two-factor removed you will need to login to your members area, use the top right menu to access your profile. To disable 2FA click on Don't use two factor authentication.
Backing up the secret key
Please ensure you have backed up your secret key in case of loss or loss of use of your device. If you lose this key, the only way to retrieve your account is by contact [email protected], or by submitting a ticket. You will be required to submit verification documents and this process can take approximately a week.
Problems with Google Authenticator
Please refer to Google's documentation on their product here: https://support.google.com/accounts/answer/1066447?hl=en&vid=0-687893835478-1495311380164.
If you are using a new phone, you will need to transfer your Google Authenticator to your new phone and manually add each app with the secret key or QR code you initially used to enable it. Google does not have great documentation on this process, but try these articles: